The Essays of Warren BuffettQuestion 03 of 05

When you must trust someone else with your money, how can you give them freedom without rewarding recklessness or losing control?

Giving managers room to work

Operating freedom works better when pay reflects the money used, reports invite scrutiny, and someone can intervene when trust fails.

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At GEICO, Warren Buffett wanted Tony Nicely running the insurer. Berkshire freed him from analyst presentations, investment-bank pitches, and quarterly earnings expectations. An able, honest manager could concentrate on the business. Subsidiaries sent excess cash to headquarters, which could compare opportunities across Berkshire. Headquarters chose and paid top managers. Major commitments still needed oversight, and Buffett kept responsibility for risks that could threaten Berkshire. This division let managers work without giving away every decision about the owners' money.

The owner had obligations too. Buffett offered a lasting home for good businesses, with autonomy and support through difficulty. Prospective sellers could test that promise by contacting earlier sellers, including those whose businesses had disappointed. Loyalty had a financial boundary: Berkshire would not fund a business expected to consume cash indefinitely.

What does the bonus reward?

Rising earnings can reward mere accumulation. Retain profits and even an unchanged return on the growing capital produces more income. A savings account does that without brilliant management. At Scott Fetzer, Ralph Schey's pay reflected results he controlled, with a charge for additional capital and a credit for capital released. Investments earning less than the charge reduced his bonus even if total profits rose. Sending money back to headquarters could serve him as well as requesting more. Buffett wants returns earned without excessive borrowing or accounting tricks.

Options can obscure this distinction. An option lets a manager buy shares later at a preset price without requiring the purchase. Retained profits can increase the shares' value while the purchase price stays fixed. The owner supplied that extra money and bears its loss; the manager can let a worthless option expire. Keeping money inside can also suit the manager when owners would prefer dividends. Buffett favors grants based on a sound estimate of business value, with terms accounting for retained capital and managers' responsibilities, sometimes restricting quick resale.

Managers who buy shares themselves pay the same capital costs and bear the same downside as other owners. Their stake helps align interests, though it cannot guarantee judgment. Directors must bargain over pay for owners. The same scrutiny applies to outsiders. A closing fee rewards a completed deal, however poorly it turns out, while an adviser's share of gains may leave the client bearing losses.

Who can challenge the decision?

Intelligent people still succumb to organizational habits. Change meets resistance; available cash attracts projects. Staff justify the boss's wishes, and companies copy their peers. Such pressures make independent challenge necessary even among people with good intentions.

Directors need business judgment and an owner's perspective, beyond formal independence. Dependence on board fees can make directors reluctant to challenge management. Meeting without the chief executive helps them speak candidly. Their power depends on ownership. With no controlling shareholder, they can set standards and replace inadequate management. When the controlling owner also runs the company, persuasion may be their only effective tool; unresolved serious concerns can require resignation. A controller who doesn't manage the business gives directors someone with power to whom they can take those concerns directly.

They also need evidence. Management helps select auditors and influences future fees, so auditors may feel greater loyalty to management than investors. The board's audit committee cannot do the audit itself. Buffett wants it to record candid answers and report them to shareholders. Auditors should explain how they would prepare the accounts differently, even in supposedly minor ways. They should say whether owners have essential information in plain English and whether they would use the company's internal audit procedures themselves. Any accounting or operating decisions meant to move revenue or expenses between periods must also be disclosed. Recorded answers give auditors a reason to resist pressure before trouble becomes public.

Management should provide the facts and explanations it would want with roles reversed, including weaknesses. Owners should receive information together, with time to digest it. Protecting valuable investment ideas can justify confidentiality; hiding failure cannot. Serious bad news must reach people who can act promptly. Beyond legal compliance, Buffett asks whether conduct would withstand an informed, hostile reporter's scrutiny. Leaders teach employees what matters through what they tolerate and how they respond.

The chief executive remains accountable for risks that could destroy the business. A committee or risk officer cannot inherit that responsibility. Buffett argues that reckless executives and directors whose failures require public support should suffer meaningful personal financial consequences, without reimbursement by the company or its insurer. That is his proposed standard, not a description of the law.

Even charitable choices test the limits of delegation. Buffett distinguishes gifts whose business benefit roughly matches their cost from managers spending owners' money on personal causes. Berkshire let shareholders choose recipients in proportion to their holdings. But boycotts over recipients caused serious income losses for independent Pampered Chef associates, who had no part in those decisions. Berkshire ended the program. Giving owners authority had not removed the harm to others.

Oversight must survive the person everyone trusts. Buffett asks boards to prepare for declining ability as well as death. A leader may lose the judgment needed to recognize a decline, leaving directors the painful duty of intervening. Investment management can be separated from the chief executive's job; one successor need not reproduce every talent. Risk awareness, emotional stability, and independent judgment matter alongside intelligence and a return record. A board that gives a capable manager room to work still has to recognize when the work has become too much, and say so.

Three things to keep

Delegate operations while keeping capital decisions and responsibility for survival explicit.

Reward what managers accomplish after accounting for the capital they use.

Trust requires candid information and people willing and able to intervene.

All five questions in The Essays of Warren Buffett

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